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Consumer Duty

The 4 essential steps to create a foolproof Consumer Duty data strategy

Data is the backbone of financial planning. Advisers use data to analyse markets, build portfolios, and make recommendations to clients. …

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Building Trust

Embracing the sting: How negative feedback can be the key to success

All financial advisers want to provide the best service possible to their clients and most do an excellent job.  Indeed, …

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Consumer Duty

Making Vulnerability Personal: The 5 key steps to a more inclusive business

Consumer Duty recognises the importance of protecting customers in vulnerable circumstances. Vulnerability can arise from a variety of factors such …

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Consumer Duty

Consumer Duty will cost you money; how to boost your return on investment

There’s no getting away from it, Consumer Duty will cost you money.   The new guidelines require firms to record the …

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Consumer Duty

Culture, Governance and Accountability: creating the right environment for success

The Consumer Duty requires firms to put clients at the heart of every decision. The Duty puts a spotlight on …

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Consumer Duty

Delivering good outcomes: a new way of asking for feedback

Customer satisfaction is dead, long live client outcomes. The FCA has placed delivering good outcomes at the heart of Consumer …

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Reviews and Ratings for Financial adviser Amy Burge, Newcastle-upon-Tyne